FM experts with time for every client, because Heyfixit's AI agents run the admin.
01 · The partnership
Theia FM and Heyfixit built a new way to deliver FM, with AI agents working as digital teammates.
Christy SmithFounder, Theia FM
More than 15 years in FM, from the helpdesk to senior leadership. Chair of IWFM's Women in FM.
Vishak C. PrakashFounder, Heyfixit
Built FM systems and processes for CBRE, Cushman & Wakefield, Brookfield, British Land and Dunnes Stores.
Accreditations
Christy Smith built Theia FM with AI at its core. Heyfixit's agents run the helpdesk, chasing, compliance paperwork and invoicing. Her team runs the client relationships, the buildings and the decisions.
In the press
02 · What changes
The agents take the admin, and the team's day goes on clients and buildings.
80% of running an estate is admin. Heyfixit's AI agents do it around the clock, so Theia FM's people spend their time on work that needs an FM expert.
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Agents on the admin Calls, chasing, system updates, certificates, quotes and invoices.
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People on the decisions Approvals, sign-offs and judgement calls.
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Time for clients Site visits, reviews and planning.
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One record Every system updated as the work happens.
03 · Services
AI agents do the work around every job, and Theia FM's team makes the calls.
Pick a service to follow one job from first message to sign-off.
04 · For clients
An answer in seconds, and an FM expert who knows your buildings.
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Any channel, any hour Phone, WhatsApp, SMS or email, answered in seconds.
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A dedicated account manager Knows your estate and comes to you with a recommendation.
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Every job, live You see updates as the work happens.
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Open-book costs Contractors' own invoices at cost, plus one management fee.
05 · For the supply chain
Trades work from the phone they already have, and get paid for the time they put in.
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No new portal or app Jobs, updates and photos go by WhatsApp, phone or email.
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Paid for the time on site Billed in 30-minute steps, rounded up to the next half hour.
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Answers while you're on site A Theia FM coordinator approves extra work in minutes.
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Paperwork done once Insurance and accreditations stay on file, and renewals are chased early.
06 · For Theia FM's team
Agents prepare the decisions, and Theia FM's experts make them.
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Prepared before they look Quotes compared, documents read, options laid out.
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Experts make every call Approvals, sign-offs and anything unusual.
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Advice backed by figures Each recommendation comes with the numbers behind it.
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Room to grow More clients without more admin staff.
50 to 60% lower helpdesk labour costs
40% faster issue resolution
07 · The data
Every job updates the asset record, and the client owns the data.
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Filed as the work happens Messages, photos, certificates and invoices land on the right asset.
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Checked by people Theia FM confirms every change to the asset register.
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Insight you can act on Repeat faults, spend by site and what to replace next.
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Yours to take Export everything, any time, including the day you leave.
15% of FM teams say their asset register is fully accurate. SFG20, State of FM 2026
08 · For FM service providers
Run your FM business the way Theia FM does. Keep your CAFM. Add the workforce.
The agents behind Theia FM work for any FM provider, on top of the systems you already use.
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Works with your CAFM or CMMS Any system, including Planon, MRI, Yardi, JobLogic and more.
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Agents on every channel Phone, WhatsApp, SMS and email, around the clock.
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Starts read-only The agents watch your current system before they write anything back.
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Your people decide Spend, quotes, permits and sign-offs stay with your team.
Heyfixit AI connects to the systems FM teams already use:
Talk to Theia FM
See how Theia FM would run your estate, with its team and Heyfixit's AI agents.
It starts with a call with Theia FM's team.
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A call with Theia FM Your estate, your contracts and what isn't working.
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A review of your estate Your data, gaps and current costs.
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A plan and a price How Theia FM would run it, and what it would cost.