Clarity starts here.

Heyfixit is an AI workforce for facilities management. Its AI agents handle the day-to-day work that usually slows FM teams down: answering requests, triaging and logging tickets, dispatching contractors, chasing updates, and closing out quotes and invoices. Instead of replacing your CMMS or CAFM, Heyfixit works on top of it, so service feels faster and more consistent without a system overhaul.

Pricing depends on scope and volume, but the model is outcome-based rather than per-seat. You pay for the platform plus the work it completes, like requests handled, tickets logged, follow-ups run, and coordination steps closed out, not for every person who happens to need access. That keeps adoption open across your whole team instead of limiting it to a handful of licensed seats.

No. Heyfixit (heyfixit.ai) is an AI workforce platform for facilities management. Not affiliated with heyfixit.ca or similarly named handyman services. If you're looking for a local handyman or repair service, that's a different company entirely. Heyfixit builds AI agents that run facilities helpdesks and coordination workflows for FM teams, not an on-demand repair marketplace.

Heyfixit is for FM teams and service providers managing multiple sites, high request volumes, and several stakeholders, tenants, clients, internal teams, and contractors, where speed and consistency matter. It's especially useful when a team needs to deliver reliable, always-available service without adding headcount every time volume grows. Most teams start with a single agent or workflow and expand into other sites or functions from there.

Yes. Heyfixit's AI agents answer maintenance calls, WhatsApp messages, and emails the moment they arrive, ask the questions a good helpdesk operator would ask, and log a complete, correctly prioritised work order in your CMMS or CAFM. Nothing waits in a queue and no call goes unanswered. The agent captures site, asset, and priority details before the caller hangs up, so your team gets a clean ticket instead of a voicemail to sort out later.

Yes. Heyfixit's agents answer calls, WhatsApp messages, and emails around the clock, so requests get logged the moment they come in instead of sitting until morning. Genuine emergencies get escalated to the right person immediately; everything else gets triaged and scheduled for the next business day. That means zero missed calls, not a voicemail box someone has to work through later.

AI agents in facilities management handle the repetitive coordination work that slows teams down: answering requests, triaging and logging tickets, dispatching contractors or engineers, chasing quotes and updates, and matching invoices before closing a job. Heyfixit's agents run these steps end to end, not just draft a message for someone to send. Your team keeps the judgment calls and exceptions; the agents keep the routine work moving in the background, 24/7.

FM helpdesk automation usually means rule-based workflows inside a CMMS or CAFM: auto-acknowledgements, canned assignment rules, scheduled reminders. It exists today, and it's brittle. Auto-assignment breaks when the request doesn't capture enough detail to match the right engineer or contractor skill, and there are friction points like that across the whole job lifecycle. Heyfixit takes a different, agentic approach. Its AI agents handle the parts rules can't: asking the missing questions, reasoning about the likely cause, picking the right person, and chasing the job to completion. The result is a helpdesk that adapts to real requests instead of failing on them.

A maintenance request is any report of something that needs fixing, servicing, or checking on a property or asset, from a broken light to a leaking pipe. In facilities management, a request needs enough detail (location, asset, priority) to become a proper work order. Heyfixit's agents handle that capture directly, taking the request by phone, WhatsApp, or email and logging it as a complete, correctly prioritised ticket in your CMMS or CAFM.

PPM stands for planned preventive maintenance: scheduled servicing and inspections done on a set cycle to stop equipment failing, rather than fixing it after it breaks. It sits alongside reactive maintenance, which responds to issues as they happen. Heyfixit's agents support the coordination side of PPM too, things like reminders, access scheduling, and completion follow-ups, so planned work stays on track without someone manually chasing every visit.

A CMMS (computerized maintenance management system) is built around maintenance: work orders, assets, and PPM schedules. An FMS (facilities management system) is broader, covering space planning, leasing, and building operations alongside maintenance. Many FM teams use a CMMS as one part of a wider FMS or CAFM setup. Heyfixit doesn't replace either. It works on top of your existing CMMS or FMS, handling the intake, triage, dispatch, and follow-up work around it.

CAFM stands for computer-aided facilities management: software used to manage buildings, assets, maintenance, and space, usually the system of record for work orders and contracts. A CAFM tracks the work; it doesn't do the work of coordinating it. Heyfixit connects to CAFM platforms including MRI, Yardi, Planon, Maximo, and JobLogic (plus your ERP), and its agents handle the calls, triage, dispatch, and contractor chasing that a CAFM alone leaves to your team.

Yes. Follow-up is where facilities operations lose the most time: chasing acknowledgements, checking ETAs, confirming access, and pushing for updates nobody volunteers. Heyfixit's agents run this loop automatically, reminding contractors and engineers, tracking responses, and escalating when a deadline slips. Work doesn't stall just because nobody had time to send another message. Your team only steps in for the exceptions the agent flags.

Heyfixit's agents gather the details a helpdesk operator would ask for: location, symptoms, urgency, and impact. Then they go further than traditional CMMS automation can. Rule-based auto-routing breaks when a request doesn't carry enough detail to map to the right skill or contractor, so the agent asks follow-up questions and forms a view on the likely root cause before anything gets routed. If something is still unclear, it asks rather than logging a vague ticket. Triage stays consistent whether the request arrives at noon or 2am.

It replaces the repetitive load, not the team. Heyfixit's agents answer the calls, log the tickets, and chase the follow-ups, which is the work that burns out helpdesk operators and forces constant hiring as volume grows. What changes for the business is staffing pressure: you don't need to add operators for every new contract, cover night shifts, or retrain replacements every time someone leaves. The people you keep move up the value chain, handling exceptions, complex callers, and service quality instead of a queue.

No. AI agents take over the repetitive coordination work, logging tickets, chasing updates, dispatching routine jobs, so coordinators aren't buried in admin. What they can't replace is judgment: handling exceptions, managing difficult stakeholders, and making calls that need context an agent doesn't have. Heyfixit is built to augment a coordinator's role, not eliminate it, freeing up time for the parts of the job that actually need a person.

No. Technicians do physical work: diagnosing faults, repairing equipment, and completing jobs on site. AI agents can't do any of that. What Heyfixit's agents do is remove the admin around a technician's day, logging the request properly, confirming access, and chasing paperwork, so technicians spend more time fixing things and less time chasing information or filling in forms.

Because the data depends on busy people filling in fields they don't care about. Requests come in thin, problem types and resolution codes get skipped, and engineers often log time after the fact, so a two hour job can show as two minutes on site. In our interviews with multi-site FM leaders, around 90% of contractor engineers don't fully follow the CMMS process. The result is a system nobody fully trusts: total cost of ownership, repair or replace decisions, and portfolio insight all depend on records that were never filled in properly. It's rarely a software problem. It's a behaviour problem.

Yes, and this is where traditional automation usually falls over. CMMS auto-assignment relies on the request carrying the right fields, and most requests don't, so jobs get routed to the wrong skill or bounce back to a human. Heyfixit's agents fix that at intake: they capture the detail, form a view on the likely cause, then dispatch using your coverage, priority, and roster rules, matching the right contractor or engineer skill. Anything outside the rules goes for human review. The agent also chases acknowledgement afterward, so a job doesn't sit unassigned because nobody checked back.

No. Heyfixit's AI agents sound human, not robotic. You can set the tone and wording so it feels natural and professional, and define what it should never say. The goal is clear, natural communication that feels like talking to a real member of your team, not a script being read out.

Most AI helpdesks stop at answering the phone. The bar should be higher:

Complete requests: does it capture location, impact, and a likely root cause, or just transcribe the call?

De-duplication: can it spot that an issue is already logged and tell the caller on the spot?

Caller awareness: does it adapt to who's calling, without ever asking a tenant to identify an asset?

Control and audit: can you set escalation rules and see every action taken?

Integration: does it write into your CMMS or CAFM, or create another silo?

Heyfixit is built to this bar. The real payoff is staffing: no new hires as volume grows, and no retraining cycle every time someone leaves.

Heyfixit's agents escalate whenever a situation needs judgment: low confidence in the details, safety-sensitive cases, policy exceptions, or approvals above a threshold you set, like high-cost work. The agent is there to remove routine load, not to make risky calls on its own. You define the thresholds and exceptions once, and the agent applies them consistently every time, instead of relying on whoever happens to be on shift.

Yes. Heyfixit's agents request quotes, collect responses, and route them for approval, then chase acknowledgement, ETAs, and status updates until the job closes. You can set a threshold so anything above a certain value always goes to a human before work proceeds. This is usually where facilities teams lose the most time, sending the same 'any update?' message, so handing it to an agent frees up real hours.

Yes. Heyfixit's agents can match a contractor's invoice against the original purchase order and quote, flagging mismatches instead of leaving it to someone to check line by line. That re-matching work is often where facilities teams lose real admin time, especially once a quote or uplift changes the numbers. Automating the match doesn't remove the need for a final human sign-off on anything unusual, it just removes the manual comparison work beforehand.

Heyfixit's agents act only on the information in your systems and the rules you define. When something is missing or unclear, the agent asks a question or escalates to a human instead of guessing. Mandatory questions, validation steps, and approval gates for higher-risk actions all reduce the chance of a bad ticket or a wrong dispatch. Speed only helps if the information behind it is accurate, so accuracy comes first.

Yes. People can raise a request the way they normally would, by phone, email, or WhatsApp, without learning a new portal or app first. Heyfixit's agent does the structured intake in the background, turning that message into a proper, correctly logged service request. That matters because portals only work if people remember to use them, and most tenants and occupants just want the issue reported, not another login to manage.

Because nobody actually wants another portal. Tenants won't log in to report a leak, and it's worse for contractors and engineers, who juggle a different portal or app for every client they serve. Some contractors even charge extra to cover the admin of updating a client's system, because it means running two records of the same job. Heyfixit meets everyone where they already work: phone, WhatsApp, email, and Teams. The agent does the structured intake and updates behind the scenes, so tickets land complete, contractors skip the portal admin, and deployment needs no training or behaviour change from anyone.

Yes, especially the coordination side: reminders, confirmations, access scheduling, and completion follow-ups around planned preventive maintenance visits. Many teams start Heyfixit on reactive work first, then expand into planned workflows once that's running well. The agent doesn't decide your PPM schedule, it makes sure the schedule actually happens on time, without someone manually chasing every visit and sign-off.

AI property management software uses AI agents to handle tenant communication, leasing workflows, and maintenance coordination automatically, instead of a team working through each one manually. For maintenance specifically, that means capturing requests, triaging them, dispatching the right person, and following up until the job closes. Heyfixit focuses on that maintenance and coordination layer, working alongside whatever property management or leasing software you already use.

Yes. Heyfixit routes work based on your operating model, internal engineers, external contractors, or a mix of both, using category, site, availability, and SLA rules to decide who gets the job. The follow-up loop stays active either way, chasing acknowledgement and updates until the work is completed or escalated. You don't need a separate process for in-house versus outsourced work; the same rules apply to both.

Yes, by capturing data at the source instead of hoping someone fills in a form later. Heyfixit's agents do the structured intake on every call and message, chase the missing details, and write complete records, problem types and resolution codes included, into your CMMS while the job happens. Engineers and contractors just talk or message; the agent handles the fields. Over time that fixes the data pipeline: asset histories become complete enough to trust for repair or replace decisions, cost of ownership, and portfolio planning. Same CMMS, but with records you can finally act on.

Yes. Managing agents and block managers can use Heyfixit to capture resident issues, apply each building's rules, route work to approved engineers or contractors, chase access and updates, and keep the property management system current. Residents can report through phone, WhatsApp or email instead of learning another portal. In live deployments, this operating model has delivered 40% faster issue resolution.

Heyfixit keeps each client's SLAs, workflows, contractor panels and escalation routes separate while the same agent team handles intake, dispatch, chasing, evidence and CMMS updates across the portfolio. That lets an FM service provider scale contracts without coordinators carrying every rulebook in their heads. One live multi-site FM provider saves 60 staff-hours per week while maintaining 98% SLA compliance.

Yes. Heyfixit can route a work order to an in-house engineer, an outsourced contractor or both, based on the site, trade, availability, approved supplier list and SLA. It then chases acknowledgement, access, progress updates and completion evidence through the same workflow. Your team keeps one coordination process even when the delivery model changes by client or site.

No. Heyfixit works alongside your property management software, CAFM or CMMS. It handles the operational work between status changes, such as intake, triage, dispatch, chasing and evidence collection, then writes the outcome back to the system of record. You keep the platform that owns property, lease and financial data while Heyfixit does the coordination around it.

Not on its own. ChatGPT can draft a reply or summarise a message, but it doesn't answer phone calls, log tickets into your CMMS or CAFM, dispatch a contractor, or chase a job until it's done. Running a facilities helpdesk needs those actions connected to your systems and your rules, not just a conversation. Heyfixit is built specifically for that: an AI agent that takes the call and completes the workflow, not a general-purpose chat tool.

No. Excel can track a list of work orders, but it doesn't log new requests as they come in, apply triage rules, dispatch contractors, or send reminders. Every update depends on someone opening the file and typing it in. A real CMMS automates that structure, and Heyfixit goes a step further by handling the intake and coordination work that even a proper CMMS still leaves to a person.

SAP is an ERP (enterprise resource planning system), used for finance, procurement, and broader business operations, not a purpose-built CMMS or CAFM for day-to-day maintenance work. Some organisations run maintenance modules inside SAP, but most facilities teams still need a dedicated CMMS or CAFM alongside it. Heyfixit works alongside ERP systems like SAP rather than replacing them, handling the helpdesk and coordination work while your ERP stays the system of record for finance.

QuickBooks handles accounting: invoices, payments, and bookkeeping. It isn't built to log a maintenance request, triage it, dispatch a contractor, or track a job through to completion. Some teams end up manually re-entering the same job into QuickBooks after managing it elsewhere, which is where errors creep in. Heyfixit handles the work order side, intake, dispatch, and follow-up, and can match completed jobs to invoices, so less gets typed in twice.

A chatbot answers questions and stops there. An AI agent, like Heyfixit's, takes action: logging a request, routing it to the right person, requesting missing information, coordinating with contractors, and escalating when needed. The difference matters in facilities management because most of the work isn't answering a question, it's making sure the job actually gets done. Heyfixit is built to run those steps, not just chat about them.

No. Heyfixit works on top of your existing CMMS or CAFM, whether that's MRI, Yardi, Planon, Maximo, JobLogic, or ServiceNow, and connects through your ERP where needed. Most teams keep their current stack and let Heyfixit's agents handle the work around it: answering requests, triaging, dispatching, and following up. There's no rip-and-replace project, and you can expand automation gradually as you see results.

Yes. Heyfixit's rules can be configured by site, region, client, or contract, so the correct SLAs, workflows, contractor panels, and escalation paths apply automatically instead of someone remembering which portfolio uses which rulebook. That matters most for teams juggling several contracts with different response times and different approved vendor lists. One agent fleet, many rulebooks, applied consistently across every site.

You'll need the basics: building and asset information, client and supply chain data, and your business rules like SLAs and escalation paths. If you already have documented triage and dispatch procedures, setup goes faster because the agent can follow the same logic your team uses today. Heyfixit doesn't need perfect data to begin. Most teams start with what they have and refine as they go.

Rollout works best in phases. Heyfixit starts with a single workflow or a single portfolio, gets that running properly, then expands into more sites, contracts, or functions once the first phase is proven. That approach keeps implementation manageable and gives your team confidence in how the agents behave before more work gets handed over. Portfolio size and system complexity vary too much for one fixed timeline, but a narrow first scope is always the fastest path to a working rollout.

Yes. Heyfixit is SOC 2 Type II certified and built with access controls, retention options, and clear processes for deletion and export where required, so your data handling can align with GDPR and similar regulations. During procurement, most teams review these controls as part of standard security onboarding. Heyfixit also keeps an audit trail of actions taken, which is useful for compliance reviews as well as day to day SLA tracking.

Heyfixit connects with the systems facilities teams already run: CAFM and CMMS platforms like MRI, Yardi, Planon, Maximo, and JobLogic, service tools like ServiceNow, and your ERP for finance data. On the channel side, it works across WhatsApp, Microsoft Teams, Outlook, voice, and email, so requests get captured wherever they naturally arrive. If your system exposes an API or a reliable way to exchange data, Heyfixit can usually connect to it.

Yes. Heyfixit logs what happened, when it happened, and what steps the agent took along the way. That record is useful for SLA reviews, disputes over a job, and general service quality tracking, since you're not relying on someone's memory of a call from three weeks ago. It also makes compliance reviews faster, because the trail already exists instead of being reconstructed after the fact.

You set the boundaries: by site, category, contractor panel, hours of operation, and approval thresholds. In practice, that means the agent moves fast on standard, low-risk work and slows down or escalates when the stakes are higher, like high-cost jobs or unusual requests. Those rules are configured once and applied consistently, so control doesn't depend on whoever happens to be reviewing a ticket that day.

The agent asks follow-up questions until the ticket has what it needs, the same way a good coordinator would on a call. If it still can't get enough to proceed safely, it escalates rather than logging a vague request that sends a technician out with no real idea what's wrong. That upfront step avoids the wasted visits and back-and-forth that come from a thin ticket.

You define the thresholds and conditions, like spend above a certain amount, or specific categories of work, where the agent must pause and get human sign-off before continuing. Everything below that threshold moves automatically. That split lets you automate the routine, high-volume work while keeping the decisions that carry real risk or cost with a person.

Most AI helpdesk software for facilities management is priced one of three ways: per work order, on outcomes like tickets resolved or requests handled properly, or per site or portfolio. Per-work-order models can get expensive fast on high-volume sites, so ask what counts as a 'work order' and whether follow-ups count separately. Outcome-based and per-site models tend to scale more predictably. Always ask what's included versus billed as an add-on before comparing prices.

Usually in the admin time that disappears: fewer missed requests, less manual triage, less time spent chasing contractors for updates, and fewer missed SLAs. Teams running multi-site contracts tend to feel it fastest, since that's where coordination overhead piles up most. The bigger win over time is consistency: cleaner tickets, steadier SLA performance, and a service experience people actually trust.