Heyfixit Country-Specific Terms
These terms form part of the agreement between Heyfixit, Inc. ("Heyfixit", "we", "us") and you under the Heyfixit Terms of Service. Words defined in the Terms of Service have the same meaning here.
1. How these terms work
1.1 Why they exist. Our standard terms are the same for every customer. Where a country's or region's law needs a different commercial term, we set it out here in a section for that country or region. It applies only to the customers clause 1.2 describes. Differences that data protection law requires are in the regional annexes of the Data Processing Agreement: Annex A for the UK, the EU, the EEA and Switzerland, Annex B for US states, Annex C for Australia and Annex D for the United Arab Emirates. Clause 17.12 of the Terms of Service covers any right the law does not let us exclude.
1.2 Who they apply to. A section for a country or region applies to you if the address in your Order Form is in it, or if its law applies to the Agreement or to your use of the Services and requires the section. It changes the standard terms only as far as it says.
2. Countries
2.1 European Union and European Economic Area.
(a) When this applies. This section applies where Chapter VI of the EU Data Act (Regulation (EU) 2023/2854) applies to the Services you use.
(b) Switching. You may switch to another provider, or to your own systems, by giving us two months' notice. Instead of switching, you may ask us only to erase your exportable data. The affected Order Form then ends when the notice ends.
(c) Transition. When the notice ends, the Services continue on the same terms for up to 30 days while you move, and we give you reasonable help. If 30 days is not technically possible, we tell you within 14 working days of your notice, explain why and set a longer period of no more than seven months. You may extend the transition once, for a period you choose that is no longer than you need.
(d) End. The affected Order Form ends when the move is complete.
(e) What you can export. You can export all Customer Data and the data the Services generate about your use, in the formats the Services offer. This does not include our Agent Setups, software, models, prompts or anything else that is our intellectual property or trade secret.
(f) Retrieval and deletion. After the Order Form ends you have at least 30 days to retrieve your data. We then erase all exportable data, except what the law requires or allows us to keep, including the records clause 10.4A of the Data Processing Agreement lets us keep for legal claims, and confirm it on request. Clause 6.4(c) of the Terms of Service applies only so far as this section allows.
(g) Charges. Help under this section costs no more than our direct cost before 12 January 2027 and is free from that date.
(h) Committed Fees. Clause 6.4(b) of the Terms of Service applies to an Order Form ended under this section only so far as the Data Act allows.
3. Changes
We may update these terms as described in clause 16 of the Terms of Service.